Specific Competencies and Skills Tested in this Assessment:
Information Technology Applications Technical Skills
- Use word processing, presentation software, and email applications to prepare communications
- Use spreadsheet and database applications to manage and communicate data and information
- Identify and select appropriate hardware components associated with information systems
- Identify and select appropriate security practices and applications and network services associated with information systems
Information Support and Services Technical Skills
- Perform computer user support
- Demonstrate knowledge of troubleshooting techniques
- Define functions of system administration and project management
- Identify and implement quality assurance processes (e.g., acceptable use policies, change monitoring, patch testing)
Academic Foundations
- Apply language arts skills in an IT environment
- Apply writing skills in an IT environment
- Apply mathematics skills in an IT environment
- Apply science skills in an IT environment
Systems
- Describe the relationship, roles, and responsibilities among IT professionals
- Analyze the impact on IT based on technological advances (e.g., wireless, SmartPhones, cloud computing)
- Identify standard terminology and basic concepts within IT
Ethics and Legal Responsibilities
- Apply appropriate laws, regulations, and industry standards to IT situations
- Identify ethical issues and demonstrate ethical behavior in IT situations
Communications
- Locate, organize, and reference written information
- Utilize listening skills and interpret verbal/nonverbal (body language) behaviors to enhance communication
- Interpret and use tables, charts, and figures to support written and oral communication
Problem Solving, Critical Thinking, and Decision Making
- Locate credible sources of information about problems and determine appropriate methods for investigation causes
- Determine root causes of problems to suggest and evaluate solutions
Leadership and Teamwork
- Apply leadership qualities to improve the quality of work and the work environment
- Work effectively in a team environment to improve the quality of work and the work environment
Safety, Health, and Environmental
- Identify and practice appropriate safety procedures for IT occupations
- Identify and practice appropriate environmental procedures for IT occupations
Employability and Career Development
- Demonstrate appropriate workplace behaviors related to a career in IT
- Pursue career development skills to advance in IT careers
- Demonstrate knowledge of certifications appropriate for careers in IT
Written Assessment:
Administration Time: 2 hours
Number of Questions: 107
Areas Covered:
Information and Technology Applications Technical Skills: 15%
Information Support and Services Technical Skills: 18%
Academic Foundations: 10%
Systems: 12%
Ethic and Legal Responsibilities: 8%
Communications: 10%
Information Technology Applications: 6%
Problem Solving, Critical Thinking, and Decision Making: 5%
Leadership and Teamwork: 8%
Safety, Health, and Environmental: 8%
Employability and Career Development: 8%
Sample Questions:
Fiber optic cable allows ______ waves to propagate down its length from end to end.
- light
- radio
- electrical
- sonic
A wireless personal area network is based on which of the following technologies?
- token ring
- 802.11b
- RFI
- Bluetooth®
The NIC is installed into
- the system board
- a port in the modem
- the CPU
- a CD-ROM drive
When a group is brainstorming possible solutions for a problem, one of the first steps is to
- only write down correct ideas
- criticize all recommendations
- discuss and rank each item
- record all comments and suggestions
A properly attached wrist strap decreases the chance of
- RFI
- ESP
- EMI
- ESD
OSI stands for
- open standard interface
- open standard interconnection
- open systems interconnection
- open serial interface
When a user purchases application software with a single-use license, the user may
- copy the software to another CD to be used as a back-up
- allow a friend to copy the software onto another computer
- allow a co-worker to copy the software onto another computer
- copy the software to a network to be distributed
A 1-terabyte hard drive is how much larger than a 500-gigabyte hard drive?
- 2 times larger
- 5 times larger
- 10 times larger
- 1,000 times larger
To ensure that an old computer has been disposed of properly, the technician should
- call the service department 10 days after the equipment was delivered
- ask when the equipment will be processed
- request a certificate of completion once the work is done
- request a call upon demolition
CompTIA is a non-profit organization involved with
- computer operation systems in IT
- certifying organizations for IT
- comparison of IT products
- timing and independent assessment of IT