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Computer Repair Technology

Entry Level Assessment Blueprint

Specific Competencies and Skills Tested in this Assessment:


  • Identify and implement proper personal and equipment safety procedures, including those involving ESD events
  • Identify proper disposal and recycling procedures (PC components)
  • Identify industry standards and federal regulations
  • Recognize proper body mechanics and ergonomic principles


Installing, Configuring, and Upgrading

  • Install, configure, optimize, and upgrade system board, power supplies, and cooling systems
  • Differentiate characteristics of various processor and memory types
  • Identify and configure CMOS setup and BIOS
  • Identify functionality, install, and configure storage device options
  • Identify and describe characteristics of various peripherals and ports used
  • Display knowledge of different operating systems and licensing requirements


Diagnosing and Troubleshooting

  • Diagnose and identify processor and memory faults
  • Demonstrate ability to isolate and resolve power supply and battery failures on the system board
  • Display ability to identify and resolve storage device issues
  • Identify uses of troubleshooting utilities
  • Troubleshoot and resolve expansion card issues (drivers)
  • Demonstrate ability to set up and troubleshoot external display
  • Identify tools, diagnostic procedures, and troubleshooting techniques for operating system recovery and upgrade
  • Demonstrate ability to isolate and resolve peripheral connectivity failures
  • Utilize command line techniques for diagnosing and troubleshooting
  • Demonstrate the proper use of multimeters and other test equipment
  • Identify basic electrical, transmission, and storage units of measurement


Preventive Maintenance

  • Differentiate between an electrical line conditioner, uninterruptible power supply (UPS), and surge protector
  • Select and perform proper file backup procedures 
  • Identify the use of system monitoring and various system utilities 
  • Install and maintain current software patches, service packs, and upgrades
  • Maintain current antivirus, spyware, and/or malware software 
  • Clean and maintain physical computer components according to industry standards


System Boards, Storage, Processors, and Memory

  • Identify processor compatibility, architecture, and upgrade issues 
  • Identify and differentiate memory characteristics and upgrade issues 
  • Identify and differentiate system board characteristics and upgrade issues 
  • Install and troubleshoot RAID 0, 1, 5
  • Differentiate the characteristics and components of mobile devices (e.g., note books, tablets, laptops)


Input-Output (I/O) Devices

  • Identify uses of various input devices (i.e., digital camera, scanner, biometric devices, keyboard, mouse) 
  • Identify various I/O connectivity methods (i.e., HDMI, USB, wireless, Bluetooth)



  • Identify and differentiate various printers and printer processes (i.e., inkjet, laser, impact and non-impact) 
  • Identify various printer connectivity  methodologies (i.e., local, network) 
  • Install and troubleshoot printers 


Basic Networking

  • Install, configure, and troubleshoot Network Interface Cards (NICs)
  • Install, configure, and troubleshoot wired and wireless network connections 
  • Identify various network topologies (i.e., star, ring, mesh, bus) 
  • Identify various network access methods
  • Differentiate between a client/server and a peer-to-peer network 
  • Convert units between binary, decimal, and hexadecimal 
  • Identify the seven layers of the OSI model
  • Explain the properties and characteristics of the TCP/IP model 
  • Install and troubleshoot email 



  • Identify and implement physical security (e.g., locked areas, biometric devices, cameras) 
  • Identify and implement digital security (e.g., firewalls, antivirus, spyware, malware, password implementation)


Customer Support and Ethics

  • Practice professional behavior, including communication and customer service skills 
  • Practice ethical use of software and hardware (i.e., copyright laws, hacking, peer-to-peer downloading)
  • Demonstrate an awareness of emerging technologies


Written Assessment: 

Administration Time: 3 hours 

Number of Questions: 193


Areas Covered:  

Safety: 7%

Installing, Configuring and Upgrading: 13%

Diagnosing and Troubleshooting: 22%

Preventive Maintenance: 10%

System Boards, Storage, Processors and Memory: 7%

Input-Output (I/O) Devices: 4%

Printing: 5%

Basic Networking: 19%

Security: 6%

Customer Support and Ethics: 7%


Sample Questions:

A wrist grounding strap should be worn to protect a 

  1. CRT monitor
  2. power supply
  3. system board
  4. laser printer 


One form of non-volatile memory is

  1. ROM
  2. DDR2
  3. SDRAM
  4. cache


A power supply is considered a/an

  1. FRU 
  2. CRU 
  3. consumable 
  4. expendable 


The term, malware, refers to software designed to  

  1. enhance the appearance of a web browser
  2. covertly infiltrate or damage a computer system
  3. convert text files to binary files
  4. analyze and test for damage on the hard drive platters


System devices signal the CPU with  

  1. an I/O address
  2. polling
  3. an IRQ
  4. a DMA 


The ______ printer is commonly used in retail applications for printing receipts on heat-sensitive paper.

  1. laser
  2. thermal
  3. inkjet
  4. dye-sublimation 


Public locations where wireless Internet access is available are called

  1. hubs
  2. WAN
  3. LAN
  4. hot spots


 To ensure the NIC is operating correctly, check with  

  2. network activity LED
  4. multimeter


A good example of physical security is

  1. installing a software firewall
  2. installing webcams with motion-detection and surveillance software
  3. changing the administrative password on a regular basis
  4. installing antivirus software on each computer


The buyer of a single-licensed software can legally

  1. install on a network server
  2. install it on several computers
  3. modify the programs within
  4. make one copy for backup


Performance Assessment:

Administration Time: 1 hour and 55 minutes 

Number of Jobs: 3


Areas Covered: 

19% Device Identification 

Participant will be required to identify the features of a computer and record the name next to the correct letter.


37% Installing New Hardware/Troubleshooting 

Participant will use the correct tools and safety procedures to diagnose a computer and document the symptoms. Steps will include; installing provided NIC into the computer on the correct driver from the provided media.


44% Network Connectivity 

Participant will configure NIC to automatically obtain an IP address for a network device using a command line interface. Steps will include; verify connectivity, install crossover cables, join the workgroup, ping the IP address, connect to machine, and transfer file. 

Sample Job:

Device Identification 

Maximum Time: 25 minutes 

Participant Activity: The participant will identify each feature of the computer and record the name next to the correct letter.