Travel and Tourism

Specific Competencies and Skills Tested in this Assessment:

 

General Hospitality and Tourism Technical Skills

• Demonstrate knowledge of hospitality and tourism management (e.g., no-shows, overbooking)
• Apply marketing strategies and techniques within a hospitality and tourism context
• Apply customer service techniques in a hospitality and tourism context
• Identify elements of geography and climate that affect the hospitality and tourism industry

 

Travel and Tourism Technical Skills

• Apply information about world time zones, regional/seasonal climate, etc. in creating/enhancing travel
• Apply knowledge of human diversity in creating or enhancing travel
• Demonstrate an understanding of common tourism terminology in creating or enhancing travel
• Apply knowledge of diverse transportation, lodging, cruise, food options regarding customized travel

 

Academic Foundations

• Apply reading skills in a hospitality and tourism career environment
• Apply writing skills in a hospitality and tourism career environment
• Apply mathematical skills in a hospitality and tourism career environment
• Apply knowledge of economics in a hospitality and tourism career environment

 

Systems

• Describe the relationship of roles and responsibilities among hospitality and tourism professionals
• Analyze impact on hospitality and tourism systems based on influences such as changes in technology

 

Ethics and Legal Responsibilities

• Apply appropriate laws, regulations, industry standards to hospitality/tourism situations
• Identify ethical issues and demonstrate ethical behavior in hospitality and tourism situations

 

Communications

• Locate, organize, reference written information to communicate with coworkers/clients
• Develop and deliver formal and informal presentations using media to engage and inform diverse audiences
• Apply listening skills; interpret verbal and nonverbal behaviors to communicate with coworkers and clients
• Interpret and use tables, charts, and figures

 

Information Technology Applications

• Use word processing, presentation, and email applications to prepare communications
• Use spreadsheet and database applications to manage and communicate data and information

 

Problem Solving, Critical Thinking, and Decision Making

• Use problem solving/critical thinking to locate information about problems and determine causes
• Use problem solving/critical thinking; determine root causes of problems; evaluate solutions

 

Leadership and Teamwork

• Exhibit leadership qualities to improve the quality of work and the work environment
• Work effectively in a team environment to improve the quality of work and the work environment

 

Safety, Health, and Environmental

• Identify/practice appropriate safety and health procedures for hospitality and tourism occupations
• Demonstrate emergency/first-aid knowledge and procedures for hospitality and tourism occupations

 

Employability and Career Development

• Demonstrate employability skills related to a career in hospitality and tourism
• Pursue career development skills to advance in hospitality and tourism careers



Written Assessment:

Administration Time: 2 hours
Number of Questions: 104

Areas Covered: 

General Hospitality and Tourism Technical Skills: 13%

Travel and Tourism Services Technical Skills: 20%

Academic Foundations: 13%

Systems: 6%

Ethic and Legal Responsibilities: 6%

Communications: 13%

Information Technology Applications: 6%

Problem Solving, Critical Thinking, and Decision Making: 7%

Leadership and Teamwork: 6%

Safety, Health, and Environmental: 6%

Employability and Career Development: 4%

Sample Questions:

Dividing the total consumer market into small groups of potential customers is referred to as market

1.  segmentation
2.  research
3.  integration
4.  development

 

Airlines often offer faster boarding services using

1.  electronic ticketing
2.  ATMs
3.  text messages
4.  passwords

 

When an employee is given an oral presentation, he/she should speak

1.  clearly and confidently
2.  in a low voice
3.  quickly and urgently
4.  in a monotone voice

 

Food preparation surfaces should be cleaned and sanitized

1.  after every shift
2.  twice a day
3.  after every item prepped
4.  at the end of the day

 

Mandarin is a language most often spoken in

1.  Canada
2.  United States
3.  China
4.  Italy

Which of the following sentences is grammatically correct?

1.  The owner needed to sale the property soon.
2.  Admission prices was change $5.00 on October 31.
3.  The chef enthusiastically approved the new seasonal menus.
4.  The new annual training plan were due within the month.

Adhering to an established set of personal ethics is referred to as

1.  insolence
2.  integrity
3.  ingenuity
4.  industriousness

 

Combining address file data with a form letter is called

1.  mail merge
2.  a personal letter
3.  a business letter
4.  auto-addressing

 

Which time zone is the Empire State Building located?

1.  Central Standard Time (CST)
2.  Eastern Standard Time (EST)
3.  Mountain Standard Time (MST)
4.  Pacific Standard Time (PST)

 

A traveler who stays less than 24 hours at a destination is commonly referred to as a ______ in the travel-tourism industry.

1.  slow poke
2.  day tripper
3.  circle tripper
4.  clock stopper