Frequently Asked Questions
Why Choose NBS?
Trust & Navigation
1. How can I be sure NOCTI/NBS understands my sector’s needs?
We specialize in workforce development and certification across a wide range of industries and national career clusters. Our team includes experts with deep experience in education, industry, and assessment design — so we speak your language and understand your goals.-based, industry-aligned, and validated by subject matter experts. We’re transparent, consistent, and committed to your success.
2. What makes NOCTI/NBS a trustworthy partner in workforce development?
We’ve been a national leader in credentialing and certification for over 55 years. Our assessments are research-based, industry-aligned, and validated by subject matter experts. We’re transparent, consistent, and committed to your success.
3. How does NOCTI/NBS demonstrate its credibility in the workforce development space?
We let our results speak for themselves. Our long-standing relationships with state agencies, schools, and employers are built on integrity, responsiveness, and measurable impact.
ROI & Risk Reduction
4. How does NOCTI/NBS help reduce hiring and training costs?
Our legally defensible certification process supports pre-employment screening, helping you identify qualified candidates and reduce turnover and onboarding expenses.
5. What makes NOCTI/NBS certification legally defensible?
Our assessments are developed by industry experts, validated through psychometric standards, and delivered by a third party — ensuring fairness, reliability, and compliance with ISO/IEC17024 standards.
6. Can NOCTI/NBS help us prove return on investment?
Yes. Our partners use certification data to track workforce readiness, reduce hiring risk and turnover rates, and improve training outcomes — all of which contribute to measurable ROI.
Customization & Program Management
7. Can NOCTI/NBS customize assessments for our organization?
Absolutely! We work with you to tailor assessments to your specific roles, standards, and operational needs.
8. Can NOCTI/NBS manage our certification program for us?
Yes. We offer full-service program management — from design to delivery — so you can focus on your core business while we handle the credentialing.
9. What industries does NOCTI/NBS serve?
We support a wide range of sectors including manufacturing, healthcare, transportation, construction, and more — with assessments aligned to real-world job roles.
Service & Support
10. Will I always be able to talk to a real person?
Yes! We pride ourselves on human-centered service. Whether you’re calling, emailing, or using our website, you’ll connect with a real person who’s ready to help.
Also, our team has exceptional tenure — many staff members have been with us for over a decade. That means you’ll work with people who know the system, understand your history, and are invested in your success.
11. What kind of support can I expect after I become a customer?
We offer ongoing technical support, training, data reporting, and strategic guidance. We are here to ensure your certification program continues to deliver value. Whether you’re launching a new program or scaling up, we’re here to help every step of the way.
Getting Started
12. What are my first steps to working with NOCTI/NBS?
Start by simply completing a Testing Agreement, and you are good to go! If you have questions, we welcome you to reach out to us via phone or our website. You’ll be matched with a navigation team member who will assess your needs, explain your options, and help you build a customized plan. Also, our team has exceptional tenure — many staff members have been with us for over a decade. That means you’ll work with people who know the system, understand your history, and are invested in your success.
13. How quickly can I implement NOCTI/NBS assessments or services?
Implementation timelines vary based on your goals, but many partners are up and running within days. We’ll work with you to create a realistic, efficient rollout plan.
Partnership & Support
14. Do you offer solutions for both education and business sectors?
Yes. NOCTI serves educational institutions through our core certification programs, while Nocti Business Solutions (NBS) offers tailored services for employers, workforce agencies, and industry partners.
15. Why should we choose NOCTI/NBS over other providers?
We combine deep certification expertise, proven product quality through our ISO/IEC 17024-accredited development process, and exceptional customer service — all backed by decades of experience and trusted industry partnerships.