Administrative Services

Specific Competencies and Skills Tested in this Assessment:

 

Business Management Technical Skills

• Define and differentiate among various types of businesses (e.g., corporation, limited liability, partnership)
• Use planning tools to guide and manage an organization’s business activities
• Apply marketing techniques to foster business growth
• Plan and evaluate the use of financial resources to effectively manage a business
• Demonstrate understanding of doing business in a global environment

 

Administrative Services

• Apply planning/time management principles to accomplish workplace objectives (e.g., schedule meetings, maintain supplies, prioritize activities)
• Establish and follow procedures to manage records and confidential material
• Select appropriate formats to prepare and send internal and external documents
• Interact with employees and customers effectively and professionally

Academic Foundations

• Apply reading skills in a business environment
• Apply writing skills in a business environment
• Apply mathematical skills in a business environment
• Apply economic skills in a business environment

 

Systems

• Demonstrate understanding of the role of government and other regulatory bodies in business
• Demonstrate understanding of company hierarchies and roles within company structures

 

Ethics and Legal Responsibilities

• Apply business laws and regulations to business situations
• Exhibit ethical standards in conducting business negotiations and making business decisions

 

Communications

• Locate, organize, and reference written information from reliable sources to communicate with coworkers and clients
• Develop and deliver formal and informal presentations using appropriate media to engage and inform audiences
• Apply listening skills and interpret verbal and nonverbal behaviors to enhance communication with coworkers and clients

 

Information Technology Applications

• Use software such as word processors and spreadsheets to perform common business applications
• Use software such as databases to track and maintain business information
• Use social media and mobile technology appropriately
• Interpret and use tables and charts

 

Problem Solving, Critical Thinking, and Decision Making

• Use problem solving and critical thinking skills to locate good sources of information about problems and determine appropriate methods for investigating causes
• Use problem solving and critical thinking skills to determine root causes of problems and suggest solutions

 

Leadership and Teamwork

• Exhibit leadership practices to improve productivity and quality of the working environment
• Work effectively in a team environment to accomplish company goals and improve quality of the working environment

 

Safety, Health, and Environmental

• Identify and practice appropriate health and safety procedures for business occupations
• Apply appropriate emergency procedures for business occupations

 

Employability and Career Development

• Demonstrate employability skills related to a career in business
• Pursue career development skills to advance in business careers

 

 

Written Assessment:

Administration Time: 2 hours
Number of Questions: 107

 

Areas Covered:

Business Management Technical Skills: 15%

Administrative Services: 18%

Academic Foundations: 12%

Systems: 6%

Ethic and Legal Responsibilities: 6%

Communications: 6%

Information Technology Applications: 14%

Problem Solving, Critical Thinking, and Decision Making: 6%

Leadership and Teamwork: 6%

Safety, Health, and Environmental: 6%

Employability and Career Development: 5%

 

Sample Questions:

A sales forecast can help a retailer

1. accurately plan for the upcoming holiday season
2. maintain accurate purchasing records
3. determine the cost of goods sold
4. determine past profits

 

Select the sentence below that is correctly written.

1. The stock was to expensive for me to buy.
2. I think she said she worked their.
3. Jim’s patients was wearing thin by the end of the day.
4. I left the correspondence on the manager’s desk.

 

One benefit of teamwork is

1. less responsibility
2. higher raises and bonuses
3. greater work efficiency
4. less training is required

 

The best way to dissimilate company policies and forms is to

1. email them to department managers who will pass them out to their employees as they see fit
2. post them on a company bulletin board so all employees can read them
3. place them in one location on the company intranet
4. leave a copy in the break room so the employees can read it during their breaks

 

Participation in continuing education classes is a good way to

1. develop business-related career skills
2. ensure a job promotion
3. research and gather resources
4. develop a close relationship with supervisors

 

Which act regulates the federal minimum wage for interstate commerce?

1. Fair Labor Standards Act
2. Taft Hartley Act
3. Federal Insurance Contributions Act
4. Federal Unemployment Tax Act

 

An employee believes he or she was unfairly fired due to discrimination. Which agency would he or she contact to file a complaint?

1. Better Business Bureau
2. Equal Employment Opportunity Commission
3. Occupational Safety and Health Administration
4. Office of Federal Contract Compliance Programs

 

The most efficient software to use for business correspondence is

1. spreadsheet
2. presentation
3. financial
4. word processing

 

When a group is brainstorming possible solutions for a problem, one of the first steps is to

1. only write down correct ideas
2. critique all comments and suggestions
3. discuss and rank each item
4. record all comments and suggestions

 

An advantage of electronic meetings such as teleconferencing is

1. goals can be accomplished in a shorter amount of time
2. people generally feel more relaxed making eye contacts
3. savings in travel time and costs of meals and hotel rooms
4. technical failures with equipment, including connections