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Personal Care Services

Entry Level Assessment Blueprint

Specific Competencies and Skills Tested in this Assessment:


General Human Services Technical Skills

  • Apply professional standards when interacting with clients, coworkers and public
  • Display familiarity with human services-related terminology
  • Employ organizational and planning skills to meet the needs of service recipients


Personal Care Services Technical Skills

  • Identify appropriate methods – personal hygiene
  • Identify appropriate methods – food preparation and eating
  • Describe services associated with shopping, transporting, and housekeeping
  • Identify methods of maintaining client integrity and independence


Academic Foundations

  • Apply literacy skills in a human services career environment
  • Apply mathematical skills in a human services career environment
  • Apply science skills in a human services career environment



  • Describe relationships, roles, and responsibilities among human service professionals
  • Analyze impact on human services of technology, economy, and environment


Ethics and Legal Responsibilities

  • Apply appropriate laws, regulations, and industry standards in human services situations
  • Identify ethical issues and established ethical behavior in human services situations



  • Communicate using appropriate language and level, including using appropriate techniques for communicating with special needs individuals
  • Apply listening skills and interpret verbal and nonverbal behaviors to enhance communication with coworkers and the public
  • Interpret and use tables, charts, and figures to support written and oral communciation


Information Technology Applications

  • Use word processing, presentation software, and email applications
  • Use spreadsheet and database applications


Problem Solving, Critical Thinking, and Decision Making

  • Use problem solving and critical thinking skills to locate credible sources of information about problems and determine appropriate methods for investigating causes
  • Use problem solving and critical thinking skills to determine root causes of problems and to suggest and evaluate solutions
  • Demonstrate skills involving crisis intervention and management


Leadership and Teamwork

  • Apply leadership qualities
  • Work effectively in a team environment
  • Implement strategies to promote advocacy


Safety, Health, and Environmental

  • Identify and practice appropriate safety and health procedures
  • Demonstrate appropriate emergency and first aid knowledge and procedures
  • Identify and practice appropriate environmental procedures


Employability and Career Development

  • Demonstrate appropriate workplace behavior
  • Pursue career development skills to advance in careers


Written Assessment:

Administration Time: 2 hours
Number of Questions: 100

Areas Covered: 

General Human Services Technical Skills: 16%

Personal Care Services Technical Skills: 11%

Academic Foundations: 11%

Systems: 7%

Ethic and Legal Responsibilities: 6%

Communications: 9%

Information Technology Applications: 9%

Problem Solving, Critical Thinking, and Decision Making: 7%

Leadership and Teamwork: 10%

Safety, Health, and Environmental: 8%

Employability and Career Development: 6%

Sample Questions:

Helping clients return to their highest physical and mental function is

  1. holism
  2. psychology
  3. recovery
  4. rehabilitation


A low-cholesterol diet restricts or modifies ______ fat.

  1. saturated
  2. polyunsaturated
  3. unsaturated
  4. monounsaturated


Access to medical information has dramatically increased through use of

  1. the Internet
  2. textbooks
  3. MP3 technology
  4. databases


An example of body language that conveys interest in what a speaker is saying is

  1. repeatedly gazing over the speaker’s shoulder
  2. crossing your arms
  3. stifling a yawn
  4. leaning forward slightly


For the safety of clients during home visits, human services professionals are required to

  1. undergo a criminal background check as part of the hiring process
  2. submit a blood sample as part of the hiring process
  3. undergo a complete physical and neurologic exam
  4. disclose confidential information about the client to strangers

When making a bed, place the soiled linen

  1. on the bedside table
  2. on the over-bed table
  3. in a laundry bag/basket
  4. on the floor


Any personal information a client tells a caregiver in confidence should be

  1. kept confidential under all circumstances
  2. only shared with family and close friends
  3. discussed with other personnel outside of work hours
  4. shared with proper authorities when abuse is suspected


A person who is deaf might use ______ to assist with communication.

  1. color coding
  2. adjustable furniture
  3. visual supports
  4. Braille workbooks

For efficiency and organization, a worker should create ______ for his or her online work load.

  1. folders
  2. links
  3. web pages
  4. word documents


Participating in ongoing or continuing education classes is a good way to

  1. develop career skills
  2. assure a job promotion
  3. secure a salary increase
  4. impress the supervisor