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Family and Community Services

Entry Level Assessment Blueprint

Specific Competencies and Skills Tested in this Assessment:


General Human Services Technical Skills

  • Apply professional standards when interacting with clients, coworkers and public
  • Display familiarity with human services-related terminology
  • Employ organizational and planning skills to meet the needs of service recipients


Family and Community Services Technical Skills

  • Demonstrate an understanding of lifespan development
  • Identify and access appropriate community services and resources
  • Promote family and community health and wellness
  • Evaluate family needs and available community services


Academic Foundations

  • Apply literacy skills in a human services career environment
  • Apply mathematical skills in a human services career environment
  • Apply science skills in a human services career environment



  • Describe relationships, roles, and responsibilities among human service professionals
  • Analyze impact on human services of technology, economy, and environment


Ethics and Legal Responsibilities

  • Apply appropriate laws, regulations, and industry standards in human services situations
  • Identify ethical issues and established ethical behavior in human services situations



  • Communicate using appropriate language and level, including using appropriate techniques for communicating with special needs individuals
  •  Apply listening skills and interpret verbal and nonverbal behaviors to enhance communication with coworkers and the public
  • Interpret and use tables, charts, and figures to support written and oral communciation


Information Technology Applications

  • Use word processing, presentation software, and email applications
  • Use spreadsheet and database applications


Problem Solving, Critical Thinking, and Decision Making

  • Use problem solving and critical thinking skills to locate credible sources of information about problems and determine appropriate methods for investigating causes
  • Use problem solving and critical thinking skills to determine root causes of problems and to suggest and evaluate solutions
  • Demonstrate skills involving crisis intervention and management


Leadership and Teamwork

  • Apply leadership qualities
  • Work effectively in a team environment
  • Implement strategies to promote advocacy


Safety, Health, and Environmental

  • Identify and practice appropriate safety and health procedures
  • Demonstrate appropriate emergency and first aid knowledge and procedures
  • Identify and practice appropriate environmental procedures


Employability and Career Development

  • Demonstrate appropriate workplace behavior
  • Pursue career development skills to advance in careers


Written Assessment:

Administration Time: 2 hours
Number of Questions: 107

Areas Covered: 

General Human Services Technical Skills: 15%

Family and Community Services Technical Skills: 17%

Academic Foundations: 10%

Systems: 7%

Ethic and Legal Responsibilities: 6%

Communications: 8%

Information Technology Applications: 8%

Problem Solving, Critical Thinking, and Decision Making: 7%

Leadership and Teamwork: 9%

Safety, Health, and Environmental: 7%

Employability and Career Development: 6%

Sample Questions:

Helping clients return to their highest physical and mental function is

  1. holism
  2. psychology
  3. recovery
  4. rehabilitation


A low-cholesterol diet restricts or modifies ______ fat.

  1. saturated
  2. polyunsaturated
  3. unsaturated
  4. monounsaturated


Access to medical information has dramatically increased through use of

  1. the Internet
  2. textbooks
  3. MP3 technology
  4. databases


An example of body language that conveys interest in what a speaker is saying is

  1. repeatedly gazing over the speaker’s shoulder
  2. crossing your arms
  3. stifling a yawn
  4. leaning forward slightly


For the safety of clients during home visits, human services professionals are required to

  1. undergo a criminal background check as part of the hiring process
  2. submit a blood sample as part of the hiring process
  3. undergo a complete physical and neurologic exam
  4. disclose confidential information about the client to strangers

It is important for individuals with disabilities to

  1. know everyone in the community
  2. be excluded from community activities
  3. function successfully in the community
  4. accept unneeded community assistance

A federal agency responsible for setting workplace safety standards is

  1. OSHA
  2. FEMA
  3. FICA
  4. OEC


The use of physical punishment by the staff is

  1. a lesson the client will long remember
  2. sometimes worth the risk of being sued
  3. only appropriate in extreme cases
  4. always inappropriate


When presenting information to a large group of agency employees, the best practice to convey content is

  1. lecture format
  2. audio recording
  3. PowerPoint® presentation
  4. skit or dramatization


Participating in ongoing or continuing education classes is a good way to

  1. develop career skills
  2. assure a job promotion
  3. secure a salary increase
  4. impress the supervisor