Specific Competencies and Skills Tested in this Assessment:
General Human Services Technical Skills
- Apply professional standards when interacting with clients, coworkers and public
- Display familiarity with human services-related terminology
- Employ organizational and planning skills to meet the needs of service recipients
Family and Community Services Technical Skills
- Demonstrate an understanding of lifespan development
- Identify and access appropriate community services and resources
- Promote family and community health and wellness
- Evaluate family needs and available community services
Academic Foundations
- Apply literacy skills in a human services career environment
- Apply mathematical skills in a human services career environment
- Apply science skills in a human services career environment
Systems
- Describe relationships, roles, and responsibilities among human service professionals
- Analyze impact on human services of technology, economy, and environment
Ethics and Legal Responsibilities
- Apply appropriate laws, regulations, and industry standards in human services situations
- Identify ethical issues and established ethical behavior in human services situations
Communications
- Communicate using appropriate language and level, including using appropriate techniques for communicating with special needs individuals
- Apply listening skills and interpret verbal and nonverbal behaviors to enhance communication with coworkers and the public
- Interpret and use tables, charts, and figures to support written and oral communciation
Information Technology Applications
- Use word processing, presentation software, and email applications
- Use spreadsheet and database applications
Problem Solving, Critical Thinking, and Decision Making
- Use problem solving and critical thinking skills to locate credible sources of information about problems and determine appropriate methods for investigating causes
- Use problem solving and critical thinking skills to determine root causes of problems and to suggest and evaluate solutions
- Demonstrate skills involving crisis intervention and management
Leadership and Teamwork
- Apply leadership qualities
- Work effectively in a team environment
- Implement strategies to promote advocacy
Safety, Health, and Environmental
- Identify and practice appropriate safety and health procedures
- Demonstrate appropriate emergency and first aid knowledge and procedures
- Identify and practice appropriate environmental procedures
Employability and Career Development
- Demonstrate appropriate workplace behavior
- Pursue career development skills to advance in careers
Written Assessment:
Administration Time: 2 hours
Number of Questions: 107
Areas Covered:
General Human Services Technical Skills: 15%
Family and Community Services Technical Skills: 17%
Academic Foundations: 10%
Systems: 7%
Ethic and Legal Responsibilities: 6%
Communications: 8%
Information Technology Applications: 8%
Problem Solving, Critical Thinking, and Decision Making: 7%
Leadership and Teamwork: 9%
Safety, Health, and Environmental: 7%
Employability and Career Development: 6%
Sample Questions:
Helping clients return to their highest physical and mental function is
- holism
- psychology
- recovery
- rehabilitation
A low-cholesterol diet restricts or modifies ______ fat.
- saturated
- polyunsaturated
- unsaturated
- monounsaturated
Access to medical information has dramatically increased through use of
- the Internet
- textbooks
- MP3 technology
- databases
An example of body language that conveys interest in what a speaker is saying is
- repeatedly gazing over the speaker’s shoulder
- crossing your arms
- stifling a yawn
- leaning forward slightly
For the safety of clients during home visits, human services professionals are required to
- undergo a criminal background check as part of the hiring process
- submit a blood sample as part of the hiring process
- undergo a complete physical and neurologic exam
- disclose confidential information about the client to strangers
It is important for individuals with disabilities to
- know everyone in the community
- be excluded from community activities
- function successfully in the community
- accept unneeded community assistance
A federal agency responsible for setting workplace safety standards is
- OSHA
- FEMA
- FICA
- OEC
The use of physical punishment by the staff is
- a lesson the client will long remember
- sometimes worth the risk of being sued
- only appropriate in extreme cases
- always inappropriate
When presenting information to a large group of agency employees, the best practice to convey content is
- lecture format
- audio recording
- PowerPoint® presentation
- skit or dramatization
Participating in ongoing or continuing education classes is a good way to
- develop career skills
- assure a job promotion
- secure a salary increase
- impress the supervisor